From Local to Global: WHO's Infrastructure Boost

The Challenge

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The World Health Organization (WHO) needed to rapidly deploy and scale a digital platform to coordinate global COVID-19 response efforts across 194 member states. Key challenges included:
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• Lack of Structured Documentation: The platform required detailed technical documentation to facilitate maintenance, feature expansion, and stakeholder communication.
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• Need for rapid deployment of new features: WHO urgently needed a technically robust survey feature to support the Therapeutics Initiative, designed to quickly gather and manage data on global therapeutic needs.

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The Solution

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Coding Partners executed several targeted technical interventions:
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• Technical Documentation: We developed an extensive wiki describing various functionalities, notifications, and APIs, as well as the delivery process. This documentation became a crucial resource for the wider team, improving transparency and efficiency. Key aspects included:
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• Rapid Development & Deployment: We engineered and deployed a robust survey tool for WHO's Therapeutics Initiative, ensuring timely and reliable data collection and reporting.
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• Platform Stability and Scalability Enhancements: Improved the backend infrastructure to enhance platform stability and responsiveness, enabling the tool to reliably handle increased user loads during critical response periods.

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The Results

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• Enhanced Platform Reliability: Improved infrastructure and technical documentation significantly enhanced platform reliability and maintainability, ensuring 99.99% uptime even during critical global health events.
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• Accelerated Feature Deployment: Successfully delivered critical survey functionality within tight deadlines, directly supporting WHO's urgent global health initiatives.
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• Improved Scalability: Achieved improved platform scalability, enabling the WHO Partners Platform to effectively handle growing demand and increased usage.
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Through this targeted technical collaboration, Coding Partners significantly strengthened WHO’s digital capabilities, directly supporting critical global pandemic response efforts.

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